Municipal Social Welfare & Development Office Citizen's Charter (MSWDO)
Services
Contact Number
Tel. No.: (032) 266-4540
Email: msocialwsf@gmail.com
For your comments/suggestions and complaints please look for Ms. Alicia Brobo or any MSWDO office Staff
Frontline Services |
Person in Charge |
Clients |
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1 |
Emergency Assistance
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2 |
Women’s Program
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3 |
Child & Youth Program
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4 |
Elderly & Disabled Program
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5 |
Family Welfare Program
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6 |
Referral Services/Case Summary/Case Study |
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7 |
After Care RDO |
Alice Brobo/MSWDO Staff |
Rehabilitation Drug Dependent |
Services Priority Assessment Matrix
Frontline Services |
Criteria 1 |
Criteria 2 |
Criteria 3 |
Criteria 4 |
Total |
Degree TOTAL of Public Interface |
Degree TOTAL of Public Interface |
Degree TOTAL of Public Interface |
Degree TOTAL of Public Interface |
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1. Assistance in Crisis Situation (AICS) |
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2. Services/Program in all forms of abuses towomen’s youth and children |
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3. ECCD services and Supplemental Feeding |
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4. Livelihood Program |
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5. Senior Citizens and Disabled program and Services |
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6. Relief and Rehabilitation Assistance |
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7. Preparation of Case Study Report |
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8. Referral Services/Case Summary |
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9. Provision of Free Casket |
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How to avail the Service
Step |
Front-line Services |
Duration |
Requirements |
Fees |
Person In-charge |
Location |
I |
General Intake Sheet · Interview/Assessment ofclient Problems/Needs · Formulation of the Planof Action · Processing of Assistance |
15 minutes 1 hour 1 hour |
Certificate of Indigency |
None |
Racquel Sumagang Jerlyn Alfeche MSWDO Staff |
MSWDO |
II |
Data Gathering · Conduct Home Visitation · Collateral Interview · Validation of Data |
1 Day |
Actual facts |
None |
Racquel Sumagang Leneth Cañares Carmelita Alcoseba Roslyn Dayap |
MSWDO |
III |
Preparation of Social Case Study/Case Summary Case Management |
3 Days |
Baseline Data |
None |
Alice Brobo Roslyn Dayap Jerlyn Alfeche Racquel Sumagang |
MSWDO |
IV |
Social Welfare Structure Meetings · Supervision of CICL Holding Center · After Care Services |
Once a month |
Minutes of Meeting Police Report Medical Certificate Drug test Result/Court order |
None |
Alice Brobo Racquel Sumagang Mitus Sebial |
MSWDO |
V |
Follow-up |
Once a month |
Attendant |
None |
MSWDO Staff |
MSWDO |
VI |
Monitoring/Evaluation |
Once a month |
Monitoring Report |
None |
Alice Brobo MSWDO Staff |
MSWDO |
End of Transaction |