Municipal Social Welfare & Development Office Citizen's Charter (MSWDO)

Services

Contact Number

Tel. No.: (032) 266-4540
Email: msocialwsf@gmail.com
For your comments/suggestions and complaints please look for Ms. Alicia Brobo or any MSWDO office Staff

Frontline Services

Person in Charge

Clients

1

Emergency Assistance

  1. Assistance in crisis situation (AICS)
  2. Relief & rehabilitation program in times of calamities
  3. Provision of Free Casket
  • Jellie An Esbra
  • Leslie Villarubia
  • MSWDO & Staff
  • Indigent
  • Under privilege
  • Incises client

2

Women’s Program

  1. Abuse cases against children & youth
  2. Livelihood program
  3. Other Activity women
  4. Women/KALIPI Association
  • Alice Brobo
  • MSWDO & Staff
  • Racquel Sumagang
  • Carmelita Alcoseba
  • Women
  • Children in need

3

Child & Youth Program

  1. Abuse cases against children & youth
  2. ECCD Program/Activities
  3. Supplementary feeding
  4. PYAP Activities
  5. CICL Holding Center
  • Jerlyn Alfeche
  • Alice Brobo
  • Jerlyn Alfeche
  • Mitus Sebial
  • Erikka Garnett Gabiana
  • Leneth Canares/Nora
  • Abellanosa/Estella Villaver
  • Abused children and youth cases
  • Pre-schoolers
  • Youth
  • CICL

4

Elderly & Disabled Program

  1. Processing Senior Citizen ID
  2. Senior Citizen Pension Program (National)
  3. Senior Citizen Pension Program (Local)
  4. Processing Pension (Disability ID)
  5. Purchase/Medicine Booklet
  • Siegfaith Alfeche/OSCA
  • Lorna Manugas
  • Jerlyn Alfeche
  • MSWDO Staff
  • Senior Citizen
  • Indigent Senior Citizen
  • Person w/ disabilitie

5

Family Welfare Program

  1. Marriage Counseling Service/PMC
  2. SOLO Parent
  3. ERPAT
  • Alice Brobo
  • Jerlyn Alfeche
  • Racquel Sumagang
  • Roselyn Dayap
  • Carmelita Alcoseba
  • Prospective Couples
  • Indigent Solo Parent
  • Male Client

6

Referral Services/Case Summary/Case Study

  • Racquel Sumagang
  • Roslyn Dayap
  • Jerlyn Alfeche
  • Indigent/Under Privileged
  • Incises Client

7

After Care RDO

Alice Brobo/MSWDO Staff

Rehabilitation Drug Dependent

Services Priority Assessment Matrix

Frontline Services

Criteria 1

Criteria 2

Criteria 3

Criteria 4

Total

Degree TOTAL of Public Interface

Degree TOTAL of Public Interface

Degree TOTAL of Public Interface

Degree TOTAL of Public Interface

1. Assistance in Crisis Situation (AICS)

  • 1
  • 1
  • 1
  • 1
  • 4

2. Services/Program in all forms of abuses towomen’s youth and children

  • 1
  • 1
  • 1
  • 1
  • 4

3. ECCD services and Supplemental Feeding

  • 1
  • 1
  • 1
  • 1
  • 4

4. Livelihood Program

  • 1
  • 1
  • 1
  • 1
  • 4

5. Senior Citizens and Disabled program and Services

  • 1
  • 1
  • 1
  • 1
  • 4

6. Relief and Rehabilitation Assistance

  • 1
  • 1
  • 1
  • 1
  • 4

7. Preparation of Case Study Report

  • 1
  • 1
  • 1
  • 1
  • 4

8. Referral Services/Case Summary

  • 1
  • 1
  • 1
  • 1
  • 4

9. Provision of Free Casket

  • 1
  • 1
  • 1
  • 1
  • 4

How to avail the Service

Step

Front-line Services

Duration

Requirements

Fees

Person In-charge

Location

I

General Intake Sheet

· Interview/Assessment of
client Problems/Needs

· Formulation of the Plan
of Action

· Processing of Assistance

 

15 minutes
 

1 hour
 

1 hour

Certificate of Indigency

None

 

Racquel Sumagang
 

Jerlyn Alfeche
 

MSWDO Staff

MSWDO

II

Data Gathering

· Conduct Home Visitation

· Collateral Interview

· Validation of Data

1 Day

Actual facts

None

Racquel Sumagang

Leneth Cañares

Carmelita Alcoseba

Roslyn Dayap

MSWDO

III

Preparation of Social Case Study/Case Summary

Case Management

3 Days

Baseline Data

None

Alice Brobo

Roslyn Dayap

Jerlyn Alfeche

Racquel Sumagang

MSWDO

IV

Social Welfare Structure Meetings

· Supervision of CICL Holding Center

· After Care Services

Once a month

Minutes of Meeting

Police Report

Medical Certificate

Drug test Result/Court order

None

Alice Brobo

Racquel Sumagang

Mitus Sebial

MSWDO

V

Follow-up

Once a month

Attendant

None

MSWDO Staff

MSWDO

VI

Monitoring/Evaluation

Once a month

Monitoring Report

None

Alice Brobo

MSWDO Staff

MSWDO

End of Transaction